Terms & Conditions

• New Ticket Scanners have been implemented at the Townsville Civic Theatre.  These will act as registration for each patron when they enter the auditorium.
  All Gold Pass and Gold Plus Subscribers will retain a lanyard, however tickets to each performance will be contained within the pouches. 
• eTickets are also available for display on mobile phones and print at home tickets have also been introduced.
  Flexible ticket exchanges: fully flexible exchange policy to allow you to exchange tickets if related to Covid-19. 
• All bookings require contact information from patrons before confirmation.
• Please do not visit if you feel unwell, have any cold or flu like symptoms orhave taken a COVID-19 test and are awaiting results.. Please contact us and arrange a refund or make alternative arrangements.
• Please bring your own mask, practice good hand hygiene and social distancing.
• We ask for your understanding that AFCM and the Venues are legally obliged to ensure the safety of all visitors and staff. AFCM and Venue staff are directed to refuse admission to any patron that displays COVID-like symptoms, or does not comply with other COVID-Safe entry conditions.
• We look forward to welcoming you to the Festival and greatly appreciate your support and cooperation.

Concession Cardholders

AFCM offers concession ticket prices to aged or disability pension card holders (seniors card is not accepted). To claim the concession ticket price please quote your aged or disability pension card number on the 2022 Booking Form or when booking online or by phone.

Companion Cardholders

AFCM is a participant in the Companion Card Program for people who require their carer to be present when attending a performance, A carer is entitled to a free ticket when accompanying a paying ticket holder.

During the Festival, the safety of our patrons, artists and staff is our utmost priority.   

We are so excited to welcome you back to a COVID Safe Festival in 2022! Please be assured that we  continually monitor the advice from the Australian Government Department of Health and Queensland Health Department and any updates are acted on promptly. All safety procedures implemented throughout this Festival are in line with the latest Queensland Government health guidelines.   

 To find out what current restrictions in Queensland are, visit the Public Health Directions page. Patrons are reminded that they should not attend concerts and events if they develop COVID-like symptoms. 

Townsville Civic Theatre currently permits 100% venue seating capacity.

 We will notify patrons if there is any change to this and other venue regulations. 

Your ticket holds an individual bar code which acts as your COVID registration for each concert and must be presented on entry to be scanned by ushers. 

It is recommended that you wear masks when entering and leaving the Theatre. . Cleaners will service the auditorium, bathrooms and touch points between Sunset Series and Evening Concerts.  

Please don’t hesitate to contact us if you have any questions by calling 07 47 71 41 44 or emailing info@afcm.com.au.

The Ville 

When entering the Pavilion for Concert Conversations, ushers will take your tickets and direct you to your seats.  

Please practice social distancing whilst waiting to enter the Pavilion. 

Coffee and tea will be available, and staff will serve a bakery item to each individual before the performance. 

St James’ Cathedral

When entering, ushers will take your tickets and direct you to your seats.  

Please practice social distancing whilst waiting to enter.